Refund Policy

Last updated: 24 August 2026

1. Hygiene Products

Because our soaps are personal-care, hygiene-sensitive products, we cannot accept returns of a product simply because it was opened, used, or you changed your mind. This policy protects the safety and quality of what every customer receives.

2. When You're Eligible for a Refund or Replacement

We will offer a free replacement or a full refund if:

You received the wrong product(s) or a wrong quantity.
The item arrived damaged, broken, or visibly defective.
The package was tampered with or incomplete on arrival.

3. How to Request One

Contact us on WhatsApp within 48 hours of delivery with your order details and clear photos (or a short unboxing video) showing the issue. Use the Contact form on this Site and select "Complaint about a product," or message us directly.

4. Processing Time

Once we confirm the issue, replacements are shipped and refunds are initiated within 3–5 business days. Refunds are returned to your original payment method (or via UPI, if payment was collected on delivery) and may take a few additional days to reflect depending on your bank.

5. What's Not Covered

Minor, natural variation in colour, shape, or scent strength between handmade batches.
Products damaged by improper storage after delivery (e.g. left in water or direct sun).
Requests made after the 48-hour window, except where required by law.

6. Contact Us

Organicabelle
Ward 27, Musahari, Near Govt Qtrs, Muzaffarpur, Bihar - 842001, India
Email: orgnica2022@outlook.com
Phone / WhatsApp: +91 70079 83928